Welcome to Scottsdale Lock & Key (“we,” “us,” “our,” or the “Company”). We are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, share, and protect your information when you:
Contact us by phone, email, text message, or through our website
Interact with our advertising and marketing
Submit forms or request services through our website
By using our services or website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services or website.
Business Information:
Company Name: Scottsdale Lock & Key
Service Area: Scottsdale, Arizona and surrounding areas
We collect several types of information from and about users of our website and services, including:
2.1 Personal Information
Personal information is any information that can identify you as an individual. We collect the following types of personal information:
Contact Information: Name, mailing address, service location address, email address, phone number (mobile and landline)
Service Information: Details about the locksmith services you request, property type (residential/commercial/automotive), lock and key information, emergency status
Property Access Information: Gate codes, parking instructions, access details to provide service
Communication Records: Email correspondence, text messages, chat transcripts, call recordings, feedback, and reviews
2.2 Automatically Collected Information
When you visit our website or use our services, we automatically collect certain information:
Device Information: IP address, browser type and version, operating system, device type, unique device identifiers
Usage Data: Pages visited, time and date of visits, time spent on pages, click-through data, referring website addresses, search terms used to find our website
Location Data: Geographic location based on IP address, GPS data (with permission), service location addresses
Cookies and Similar Technologies: Data collected through cookies, web beacons, pixel tags, and similar tracking technologies
2.3 Information from Third Parties
We may receive information about you from third parties, including:
Advertising Partners: Information from Google Ads, Facebook Ads, and other advertising platforms about your interactions with our ads
Analytics Providers: Data from Google Analytics and other analytics services about your website usage
Lead Generation Services: Contact information from lead generation platforms and referral sources
Social Media Platforms: Information from social media if you interact with our pages or ads
Review Platforms: Information from Google Reviews, Yelp, and other review sites
Call Tracking Services: Call data from call tracking and analytics platforms
Payment Processors: Transaction verification and fraud prevention data
Public Records: Property ownership information (when relevant to commercial services)
2.4 Sensitive Personal Information
In certain circumstances, we may collect sensitive personal information, which includes:
Precise Geolocation Data: For emergency service dispatch and technician routing
Financial Account Information: For payment processing
Government Identifications: When required to verify property ownership or authorization
We only collect and use sensitive personal information when necessary to provide our services or as permitted by law. You have the right to limit our use of sensitive personal information as described in the “Your Privacy Rights” section.
3. HOW WE COLLECT INFORMATION
We collect information through various methods:
3.1 Direct Collection
Website Forms: Service request forms, contact forms, quote request forms, appointment booking forms, newsletter signup forms
Phone Calls: Information you provide during phone conversations with our staff (calls may be recorded)
Text Messages: Information exchanged via SMS/text messaging
Email: Information in email correspondence
In-Person: Information provided when our technicians provide on-site service
Social Media: Messages and interactions on our social media pages
3.2 Automatic Collection
Cookies and Tracking Technologies: As described in Section 9
Website Analytics: Through tools like Google Analytics that track website usage
Call Tracking: Phone numbers displayed on our website may be tracked to measure marketing effectiveness
Server Logs: Our web servers automatically log technical information about your visit
3.3 Third-Party Collection
Advertising Platforms: Information collected when you click on our ads or visit our website after viewing ads
Social Media Pixels: Facebook Pixel, LinkedIn Insight Tag, and similar tracking codes
Affiliate and Referral Partners: Information from partners who refer customers to us
4. HOW WE USE YOUR INFORMATION
We use the information we collect for various business purposes, including:
4.1 To Provide and Manage Services
Schedule and dispatch locksmith technicians to your location
Perform the locksmith services you request
Communicate with you about your service appointment
Provide customer support and respond to your inquiries
Process payments and manage billing
Verify property ownership or authorization when necessary
Send service confirmations, appointment reminders, and technician arrival notifications
Follow up after service completion
4.2 To Improve Our Services
Analyze how customers use our website and services
Understand customer needs and preferences
Develop new services and improve existing ones
Test and troubleshoot new features
Conduct internal research and development
Monitor and analyze usage trends and patterns
4.3 For Marketing and Communication
Send promotional offers and special discounts
Provide information about new services
Send newsletters and company updates (with your consent)
Request reviews and feedback about our services
Conduct customer satisfaction surveys
Display targeted advertising on third-party websites and platforms
Retarget website visitors with relevant ads
Measure the effectiveness of our marketing campaigns
4.4 For Business Operations
Maintain and protect the security of our website and services
Detect and prevent fraud and unauthorized access
Comply with legal obligations and enforce our Terms and Conditions
Resolve disputes and troubleshoot problems
Respond to law enforcement requests and legal process
Protect the rights, property, and safety of our company, customers, and others
Facilitate business transfers such as mergers or acquisitions
4.5 For Analytics and Performance
Measure website performance and user engagement
Track conversion rates and customer acquisition costs
Analyze the effectiveness of marketing channels
Generate business intelligence and reports
Monitor call quality and customer service interactions
Train staff and improve service quality
5. AUTOMATED AND AI-ASSISTED SERVICES
Some of our communications and services may be automated or assisted by artificial intelligence (AI) technology. This section explains how we use automation and AI:
5.1 AI-Assisted Phone Services
When you call our business, you may interact with AI-powered systems that help us provide efficient service:
AI Call Routing: AI technology may analyze your call to direct you to the appropriate department or technician
AI Customer Service: Initial call screening and basic questions may be handled by AI systems
AI Appointment Scheduling: AI assistants may help schedule your service appointments
Voice Recognition: AI may be used to understand and respond to your requests
Call Transcription: AI may transcribe calls for quality assurance and training purposes
Sentiment Analysis: AI may analyze call sentiment to identify urgent situations or customer concerns
You always have the option to request a human representative by:
Saying “speak to a person” or “human representative”
Text message communications may involve AI technology:
Automated Appointment Reminders: AI generates appointment confirmations and reminders
AI Response Systems: AI may provide initial responses to text message inquiries
Smart Scheduling: AI assists with scheduling and rescheduling via text
Status Updates: AI sends automated service status updates
Follow-up Messages: AI may send post-service follow-ups and review requests
See Section 7 for complete SMS program details.
5.3 AI-Assisted Website Services
Our website may use AI to enhance your experience:
Chatbots: AI-powered chat widgets that answer common questions
Form Auto-Fill: AI suggestions to help complete service request forms
Service Recommendations: AI analysis to suggest appropriate services
Price Estimates: AI-assisted pricing tools based on service details
5.4 AI Data Processing and Privacy
How AI uses your data:
AI systems process your conversations, messages, and interactions to provide services
Data may be analyzed to improve AI performance and accuracy
AI-processed data is subject to the same security measures as all other data
We do not share your personal conversations with AI service providers for their purposes beyond providing our service
Your data is not used to train third-party commercial AI models without your consent
Important AI Disclosures:
AI systems are not perfect and may occasionally make errors
Critical service details are always verified by human staff
You can request human review of any AI-generated decision or recommendation
Emergency situations are always escalated to human staff immediately
5.5 Opting Out of AI Services
If you prefer not to interact with AI systems:
Request human assistance during phone calls
Reply “HUMAN” to text messages to reach a person
Email us directly for non-AI communication
Specify your preference when booking services
We respect your choice and will accommodate your preference whenever possible.
6. INFORMATION SHARING AND DISCLOSURE
We respect your privacy and do not sell your personal information. We share your information only in the following circumstances:
6.1 We Do NOT Sell Your Personal Information
Scottsdale Lock & Key does NOT sell, rent, or trade your personal information to third parties for their marketing purposes. This includes:
We do NOT sell your phone number
We do NOT sell your email address
We do NOT sell your contact information
We do NOT sell your service history
We do NOT sell your SMS consent
6.2 Service Providers and Business Partners
We share information with trusted third-party service providers who help us operate our business:
Payment Processors: To process credit card and payment transactions (Stripe, Square, PayPal, etc.)
SMS/Text Messaging Platforms: To send appointment reminders and service updates
Email Service Providers: To send emails and newsletters (Mailchimp, Constant Contact, etc.)
Call Tracking Services: To track and analyze phone calls (CallRail, CallTrackingMetrics, etc.)
Customer Relationship Management (CRM): To manage customer information and service history
Analytics Providers: Google Analytics and similar services to understand website usage
Advertising Platforms: Google Ads, Facebook Ads, Microsoft Advertising to manage our advertising
Review Management Platforms: To request and manage customer reviews
AI Service Providers: To power AI-assisted phone, chat, and messaging services
Cloud Storage Providers: To securely store business data
IT Support and Security: To maintain our systems and protect against security threats
Scheduling Software: To manage appointments and dispatch technicians
All service providers are bound by contract to:
Use your information only to provide services to us
Maintain the confidentiality and security of your information
Comply with applicable privacy laws
Not use your information for their own purposes
6.3 Legal Requirements and Protection
We may disclose your information when required by law or to protect our rights:
Legal Compliance: To comply with court orders, subpoenas, or legal processes
Law Enforcement: To respond to lawful requests from law enforcement authorities
Rights Protection: To enforce our Terms and Conditions and protect our rights
Safety: To protect the safety and security of our customers, employees, or others
Fraud Prevention: To detect, prevent, or investigate fraud or security issues
Emergency Situations: To respond to emergencies threatening life or property
6.4 Business Transfers
If our business is involved in a merger, acquisition, asset sale, or bankruptcy:
Your information may be transferred as part of the business transaction
We will notify you via email and/or prominent notice on our website
The acquiring entity will be required to honor this Privacy Policy
You will have the opportunity to opt-out before your information is transferred
6.5 With Your Consent
We may share your information with third parties when you give us explicit consent to do so, such as:
Sharing your review on our website or social media
Posting your testimonial with your permission
Sharing success stories or case studies (with identifying information removed or with consent)
6.6 Aggregated and De-Identified Data
We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you:
Industry statistics and trends
Service demand patterns
General demographic information
Marketing performance metrics
7. SMS/TEXT MESSAGING PROGRAM
7.1 SMS Program Overview
By providing your mobile phone number and opting in to receive SMS messages from Scottsdale Lock & Key, you expressly consent to receive recurring informational, transactional, promotional, and/or marketing text messages from us at the mobile number you provided. You understand that consent is not a condition of purchase.
7.2 What Information We Collect
When you opt in to our SMS program, we collect and store:
Mobile Phone Number: Used solely to send you SMS messages you have requested
Opt-in Timestamp: Records when you consented to receive messages
Message Interaction Data: Including delivery status and opt-out requests
User Preferences: Types of messages you’ve selected to receive (if applicable)
Conversation Content: If you engage in two-way SMS conversations with us
7.3 SMS Information Sharing
We do NOT share, sell, rent, or trade your mobile phone number or SMS consent with any third parties or affiliates for their marketing purposes.
We may share your phone number only with:
SMS Platform Providers: Necessary to deliver messages (e.g., Twilio, EZ Texting)
AI Service Providers: To power AI-assisted messaging (subject to strict confidentiality)
Telecommunications Carriers: To transmit messages to your device
7.4 Message Frequency and Content
Message frequency varies depending on your interaction with our services. You may receive up to 10 messages per month. Message types include:
Appointment confirmations and reminders
Scheduling updates and changes
Service status updates and technician arrival notifications
Requests for additional service information
Review and customer feedback requests
Special offers and promotional messages
Account notifications
Responses to your inquiries (which may be AI-assisted)
7.5 Message and Data Rates
Standard message and data rates may apply based on your mobile carrier plan. Please contact your mobile service provider for details. Scottsdale Lock & Key does not charge for SMS messages, but you are responsible for any fees your carrier may assess.
7.6 How to Opt-Out of SMS
You can opt out of receiving SMS messages at any time:
Text STOP: Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message
Confirmation: You will receive one final confirmation message
After opting out, you will no longer receive SMS messages unless you re-opt-in. Please allow up to 24 hours for processing.
Our SMS program is available on major carriers including AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, Cricket Wireless, MetroPCS, U.S. Cellular, Virgin Mobile, Google Voice, and others.
Carriers are not liable for delayed or undelivered messages.
8. PHONE CALL RECORDING AND MONITORING
8.1 Call Recording Notice
Calls to and from Scottsdale Lock & Key may be recorded or monitored for quality assurance, training, dispute resolution, and legal compliance purposes.
By calling our phone number or having us call you, you consent to the recording and monitoring of your call. If you do not consent to recording, please inform our representative at the beginning of the call, and we will accommodate your request where possible.
8.2 Why We Record Calls
We record phone calls for the following purposes:
Quality Assurance: To ensure our staff provides excellent customer service
Training: To train new employees and improve existing staff performance
Dispute Resolution: To resolve any disagreements about service details or pricing
Legal Compliance: To maintain records required by law or for legal proceedings
Security: To protect against fraud and unauthorized transactions
Service Verification: To confirm service requests and details
AI Training: To improve AI-assisted phone services (recordings are anonymized)
Performance Monitoring: To evaluate call handling and response times
8.3 AI-Assisted Call Recording
Some call recording and analysis may be performed by or with the assistance of AI technology:
AI may transcribe call recordings into text
AI may analyze calls for quality assurance purposes
AI may identify keywords or topics for training purposes
AI may flag calls requiring management review
Human oversight is maintained for all AI-processed call data
8.4 Call Recording Storage and Security
Call recordings are stored on secure servers with encryption
Access to recordings is limited to authorized personnel only
Recordings are retained according to our Data Retention Policy (Section 12)
Recordings are permanently deleted after the retention period
Security measures protect recordings from unauthorized access
8.5 State-Specific Call Recording Notice
Arizona Law: Arizona requires consent from at least one party to record a phone call (one-party consent state). By using our services, you consent to call recording.
Calls from Other States: If you are calling from a state with different call recording laws, we comply with the most restrictive applicable law. Some states require all parties to consent to recording (two-party consent states including California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania, and Washington).
Notice Provided: We provide notice of call recording through:
Recorded message at the beginning of calls (when technically feasible)
This Privacy Policy disclosure
Verbal notice from our staff (when requested)
8.6 Your Call Recording Rights
You have the right to:
Request a copy: Ask for a copy of your recorded call (subject to verification)
Request deletion: Request deletion of your call recording (subject to legal retention requirements)
Opt-out: Request not to be recorded (we will accommodate where possible, though this may limit our ability to provide certain services)
To exercise these rights, contact us at (480) 660-6454 or [email protected].
8.7 Call Tracking and Analytics
We use call tracking technology to:
Measure the effectiveness of our marketing campaigns
Track which advertising sources generate phone calls
Analyze call volume and peak times
Improve customer service and response times
Call tracking numbers may change the phone number displayed on our website dynamically. All call tracking data is subject to this Privacy Policy.
9. COOKIES AND TRACKING TECHNOLOGIES
9.1 What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us recognize your device and remember your preferences.
9.2 Types of Cookies We Use
Essential Cookies (Required)
Enable core website functionality
Remember your session as you navigate
Support security features
Cannot be disabled without affecting website operation
Analytics Cookies
Help us understand how visitors use our website
Provide statistics on website traffic and user behavior
Identify popular pages and content
Examples: Google Analytics
Advertising Cookies
Allow us to show you relevant ads on other websites
Track the effectiveness of our advertising campaigns
Remember that you visited our website
Examples: Google Ads, Facebook Pixel
Functional Cookies
Remember your preferences and settings
Personalize content based on your location
Enable enhanced features like live chat
Social Media Cookies
Allow you to share content on social media
Track social media engagement
Examples: Facebook, LinkedIn, Twitter
9.3 Similar Tracking Technologies
We also use:
Web Beacons (Pixel Tags): Small transparent images that help track website usage
JavaScript: Code that collects information about how you interact with our website
Local Storage: Browser storage that remembers information about your visit
Server Logs: Automatic records of your visits and requests
9.4 Third-Party Cookies
Third-party services on our website may set their own cookies:
Google Analytics: Tracks website usage and performance
Google Ads: Delivers targeted advertising
Facebook Pixel: Measures ad performance and enables retargeting
Microsoft Clarity: Provides session replay and heatmap analytics
LinkedIn Insight Tag: Tracks professional audience engagement
We do not control these third-party cookies. Please review their privacy policies:
Do Not Track Signals: Some browsers transmit “Do Not Track” signals. Our website currently does not respond to Do Not Track signals, though you can use the opt-out tools above.
Cookie Preferences: You can manage your cookie preferences through your web browser settings. Most browsers allow you to:
View and delete cookies
Block cookies from specific websites
Block all third-party cookies
Receive notifications before cookies are stored
For instructions on managing cookies in your specific browser, visit:
Chrome: chrome://settings/cookies
Firefox: about:preferences#privacy
Safari: Preferences > Privacy
Edge: edge://settings/privacy
Note: Blocking cookies may affect your ability to use certain features of our website.
10. ONLINE ADVERTISING AND REMARKETING
10.1 How We Advertise Online
We advertise our locksmith services across the internet through:
Search Engine Advertising: Google Ads, Microsoft Advertising (Bing Ads)
Social Media Advertising: Facebook/Instagram Ads, LinkedIn Ads
Display Advertising: Banner ads on websites and apps
Video Advertising: YouTube ads
Local Service Ads: Google Local Services Ads, Nextdoor
10.2 Remarketing and Retargeting
We use remarketing (also called retargeting) to show you relevant ads after you visit our website.
How remarketing works:
You visit our website
A cookie or pixel is placed on your device
Later, when you visit other websites or social media, you may see our ads
These ads remind you of our services or encourage you to complete a request
Remarketing helps us:
Stay top-of-mind with potential customers
Show relevant ads based on pages you viewed
Reduce advertising costs by targeting interested users
Encourage you to return and book services
10.3 Types of Online Advertising Data
We collect and use the following data for advertising:
Website Visit Data: Pages visited, time on site, content viewed
Ad Interaction Data: Which ads you clicked, ad engagement
Device and Browser Data: Device type, browser, operating system
Demographic Data: Age range, gender, interests (from ad platforms)
Conversion Data: Whether you requested a quote or called us
10.4 Interest-Based Advertising
We participate in interest-based advertising (also called behavioral advertising), where ads are selected based on your inferred interests from your online behavior.
Note: Opting out means you’ll still see ads, but they won’t be targeted to your interests.
10.5 Advertising Partners
Our advertising partners include:
Google Ads / Google Display Network
Facebook / Instagram Ads
Microsoft Advertising (Bing)
LinkedIn Marketing Solutions
Local directory services (Yelp, Angie’s List, etc.)
These partners may collect information about your online activities across different websites to provide targeted advertising.
10.6 Conversion Tracking
We use conversion tracking to measure advertising effectiveness:
Call Tracking: Dynamic phone numbers track which ads generate calls
Form Tracking: Tracks which ads lead to service requests
Pixel Tracking: Measures website actions after clicking ads
Google Analytics: Tracks the customer journey from ad to conversion
10.7 Advertising Data Sharing
We share limited data with advertising platforms:
Customer Lists: We may upload hashed email addresses or phone numbers to create “Custom Audiences” on Facebook or “Customer Match” on Google (you can opt-out by contacting us)
Website Events: We share when users take actions (form submissions, calls) so platforms can optimize ad delivery
Conversion Data: We report conversions back to ad platforms (in aggregate form)
We do NOT share:
Detailed personal information with ad platforms
Your full service history with advertisers
Sensitive information like payment details
11. DATA SECURITY
11.1 Our Commitment to Security
We take the security of your personal information seriously and implement reasonable technical, administrative, and physical safeguards to protect it from unauthorized access, use, disclosure, alteration, or destruction.
11.2 Security Measures
Technical Safeguards:
Encryption: SSL/TLS encryption for data transmission over the internet
Encrypted Storage: Sensitive data is encrypted when stored
Secure Servers: Data stored on secure servers with firewall protection
Access Controls: Multi-factor authentication and role-based access
Network Security: Firewalls, intrusion detection, and monitoring systems
Regular Updates: Software and systems kept up-to-date with security patches
Administrative Safeguards:
Employee Training: Staff trained on data privacy and security practices
Limited Access: Personal information accessed only by authorized personnel on a need-to-know basis
Background Checks: Screening of employees with access to sensitive data
Security Policies: Written information security policies and procedures
Vendor Management: Third-party vendors required to maintain security standards
Physical Safeguards:
Secure Facilities: Physical access controls to facilities storing data
Device Security: Company devices protected with passwords and encryption
Secure Disposal: Secure destruction of physical records containing personal information
11.3 Payment Security
We use PCI DSS compliant payment processors (Stripe, Square, PayPal)
We do NOT store full credit card numbers on our servers
Payment information is encrypted during transmission
Only authorized personnel can access payment data
11.4 Limitations of Security
Important: While we implement reasonable security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
Risks include:
Unauthorized access by hackers or cybercriminals
Data breaches due to technical failures or human error
Interception of data during transmission
Social engineering attacks targeting you or our employees
11.5 Your Role in Security
You can help protect your information by:
Using strong, unique passwords for any accounts
Not sharing your account credentials
Being cautious about phishing emails or suspicious requests
Keeping your devices and software updated
Reporting any suspicious activity to us immediately
11.6 Data Breach Notification
In the event of a data breach that compromises your personal information:
We will investigate the breach promptly
We will notify affected individuals as required by law
We will notify relevant authorities (law enforcement, regulatory agencies)
Notification will include the nature of the breach, information affected, and steps we’re taking
We will provide guidance on how you can protect yourself
We will make breach notifications:
Without unreasonable delay
Within timeframes required by applicable law
Via email, phone, postal mail, or prominent website notice
11.7 Security Questions
If you have questions about our security practices or believe your information has been compromised, contact us immediately at:
For California residents: California Privacy Protection Agency: https://cppa.ca.gov/
14. CHILDREN’S PRIVACY
14.1 Age Restriction
Our services and website are not directed to children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children under 13.
14.2 Parental Notice
If you are a parent or guardian and believe your child under 13 has provided us with personal information:
We will promptly delete the information from our records
We will not use or share the information
14.3 Age Verification
When we suspect a user may be under 13:
We will request age verification
We will not process the information until age is verified
We will delete information if the user is confirmed to be under 13
14.4 COPPA Compliance
We comply with the Children’s Online Privacy Protection Act (COPPA) by:
Not collecting information from children under 13
Not allowing children under 13 to register for services
Deleting any information inadvertently collected from children
15. THIRD-PARTY LINKS AND SERVICES
15.1 Third-Party Websites
Our website may contain links to third-party websites, including:
Social media platforms (Facebook, LinkedIn, etc.)
Review sites (Google Reviews, Yelp, etc.)
Supplier and manufacturer websites
Industry associations
Payment processors
Important: This Privacy Policy does not apply to third-party websites. We are not responsible for the privacy practices or content of third-party sites.
We recommend: Review the privacy policy of any third-party website before providing your information.
15.2 Third-Party Services
We use third-party services integrated into our website or operations:
Social Media Widgets: May collect information about your visit and interactions (subject to social media platforms’ privacy policies)
Review Platforms: When you leave a review, it is subject to the review platform’s terms and privacy policy
Payment Processors: Your payment information is collected and processed by third-party payment processors (Stripe, Square, PayPal) subject to their privacy policies
15.3 Social Media Integration
Our website may include social media features:
“Like” or “Share” buttons
Social media feeds or widgets
Login using social media credentials
These features may:
Collect your IP address and page you’re visiting
Set cookies to enable proper functionality
Be hosted by the social media platform or embedded on our site
Your interactions with these features are governed by the privacy policy of the social media platform.
15.4 Third-Party Analytics
We use third-party analytics services that may collect information about your online activities across websites. These services have their own privacy policies:
This section applies to California residents and provides additional information required by the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
16.2 Categories of Personal Information Collected
In the past 12 months, we have collected the following categories of personal information:
Category
Examples
Collected
Identifiers
Name, email, phone number, IP address
YES
California Customer Records
Name, address, payment information
YES
Protected Classifications
Age, gender (if voluntarily provided)
YES
Commercial Information
Service history, transaction history
YES
Internet Activity
Website usage, browsing history
YES
Geolocation Data
Physical location, GPS coordinates
YES
Sensory Information
Call recordings
YES
Professional Information
Business name (for commercial services)
YES
Inferences
Service preferences, customer profile
YES
16.3 Sources of Personal Information
We collect personal information from:
Directly from you (website forms, phone calls, emails)
Automatically from your device (cookies, analytics)
Third-party advertising platforms
Lead generation services
Public records (for commercial services)
16.4 Business Purposes for Collection
We use personal information for:
Providing locksmith services
Customer service and support
Marketing and advertising
Website operation and improvement
Fraud prevention and security
Legal compliance
Business operations and analytics
See Section 4 for detailed purposes.
16.5 Information Sharing
We share personal information with:
Service Providers: Payment processors, SMS platforms, CRM systems, analytics providers, advertising platforms, call tracking services, AI service providers
Business Purposes: All categories of personal information may be shared with service providers for business purposes
We Do NOT Sell Personal Information: We do not sell your personal information for monetary consideration.
Sharing for Targeted Advertising: We share information (identifiers, internet activity) with advertising platforms (Google, Facebook) for targeted advertising purposes, which may be considered “sharing” under the CPRA.
16.6 Sensitive Personal Information
We collect the following categories of sensitive personal information:
Precise geolocation (for emergency service dispatch)
Financial account information (for payment processing)
We use sensitive personal information only:
To provide services you requested
For purposes permitted under CCPA regulations
We do not use or disclose sensitive personal information for purposes other than those permitted without providing a right to limit
16.7 California Consumer Rights
California residents have the following rights:
Right to Know: Request disclosure of:
Categories of personal information collected
Categories of sources
Business purposes for collection
Categories of third parties we share with
Specific pieces of personal information collected
Right to Delete: Request deletion of personal information (subject to exceptions)
Right to Correct: Request correction of inaccurate personal information
Right to Opt-Out: Opt-out of “sharing” of personal information for cross-context behavioral advertising
Right to Limit Use of Sensitive Personal Information: Limit use of sensitive personal information (we only use it for permitted purposes)
Right to Non-Discrimination: Not be discriminated against for exercising CCPA rights
Right to Data Portability: Receive personal information in a portable format
We will honor Global Privacy Control (GPC) signals when technically feasible.
16.10 Response Time and Verification
We respond to verifiable requests within 45 days
We may extend by 45 days with notice
We verify your identity by matching information provided with our records
We do not charge fees for requests (except excessive or repetitive requests)
16.11 California Shine the Light Law
California residents may request information about our disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.
16.12 Financial Incentive Notice
We do not offer financial incentives for collecting, retaining, or selling personal information.
17. OTHER STATE PRIVACY RIGHTS
17.1 Virginia (VCDPA)
Virginia residents have rights to:
Access personal data
Correct inaccuracies
Delete personal data
Obtain a copy of personal data
Opt-out of targeted advertising, sale of personal data, or profiling
Colorado residents have similar rights as Virginia residents, plus the right to opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.
17.3 Connecticut (CTDPA)
Connecticut residents have rights similar to Virginia and Colorado, including rights to access, correct, delete, data portability, and opt-out.
17.4 Utah (UCPA)
Utah residents have rights to access, delete, obtain a copy, and opt-out of sale and targeted advertising.
17.5 Nevada
Nevada residents may opt-out of the sale of certain covered information. We do not sell covered information as defined by Nevada law. If you are a Nevada resident and wish to submit an opt-out request, email us at [email protected].
17.6 Other States
Additional states have enacted comprehensive privacy laws (Iowa, Delaware, Nebraska, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland, Montana, Indiana, and others). If you are a resident of these states, you may have similar rights. Contact us for more information.
Consent: For marketing communications and certain data processing
Contract Performance: To provide services you requested
Legitimate Interests: For business operations, fraud prevention, and improvement of services
Legal Obligation: To comply with legal requirements
18.5 Other International Privacy Laws
If your country has specific data protection laws (Canada’s PIPEDA, Brazil’s LGPD, etc.):
Contact us for information about how we comply
We will honor your rights under applicable international privacy laws
19. CHANGES TO THIS PRIVACY POLICY
19.1 Updates
We may update this Privacy Policy from time to time to reflect:
Changes in our practices
Changes in applicable laws
New services or features
Feedback from customers or regulators
19.2 Notification of Changes
When we make material changes to this Privacy Policy:
We will update the “Last Updated” date at the top
We will post the revised policy on our website
We may send you an email notification (if you have provided your email)
We may send an SMS notification (if required by law)
We may display a prominent notice on our website
19.3 Material Changes
Material changes include:
Significant changes to how we collect or use personal information
Changes to information sharing practices
Reduction of your privacy rights
Changes to retention periods
19.4 Continued Use
Your continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy. If you do not agree with changes, please stop using our services and contact us to delete your information (subject to legal retention requirements).
19.5 Review Regularly
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
20. CONTACT US
20.1 Privacy Questions
If you have questions or concerns about this Privacy Policy or our privacy practices:
Address: Mobile Locksmith Service Scottsdale, Arizona
20.2 Response Time
We will respond to your privacy inquiries:
Within 10 business days for general questions
Within timeframes required by law for privacy rights requests
As promptly as possible for urgent matters
20.3 Business Hours
Phone Support: Monday – Saturday, 6:00 AM – 10:00 PM Arizona Time Email Response: Within 24-48 hours
REQUIRED SMS DISCLOSURE LANGUAGE
If you consent to receive SMS from Scottsdale Lock & Key, you agree to receive appointment confirmations, scheduling updates, service notifications, review requests, and promotional offers via SMS from us. Some messages may be automated or AI-assisted. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit https://scottsdale-lock-key.com/ to see our privacy policy and terms and conditions.
ACKNOWLEDGMENT
By using our website, services, or providing us with your personal information, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
